Reception &
Concierge Services
First Impressions That Last
Service Overview
The reception desk is the first point of contact for your facility — and first impressions matter. A professional reception and concierge team does more than greet visitors; they set the tone for your organization, ensure smooth communication, and provide reliable support for staff and guests.
At FM Services Australia, we deliver front-of-house services that combine warmth, professionalism, and efficiency, helping your facility run seamlessly every day.
Seamless Front-of-House Support
Our Core Services
Our reception and concierge services are designed to be flexible, reliable, and tailored to your facility’s needs.
Whether you require friendly guest assistance or behind-the-scenes coordination, we ensure your front-of-house operates smoothly.
Concierge Support
Our concierge team provides tailored assistance, from handling travel bookings and reservations to coordinating guest needs, ensuring a seamless and complete experience.
Telephone & Mail Handling
We manage calls, messages, and deliveries with professionalism, keeping your facility organized and responsive at all times.
Administrative Support
Our team assists with scheduling, reporting, and daily office needs, helping reduce workload and supporting smooth operations.
Guest Reception & Assistance
Our professional reception staff create a warm and welcoming experience for every visitor.
From greeting and registering guests to assisting with directions or inquiries, they provide courteous support that reflects positively on your organization.
Their focus on efficiency ensures a smooth check-in process and a polished front-of-house impression.
Creating Confidence & Comfort
Why Is It Important?
A well-managed reception isn’t just a desk — it’s the face of your facility.
Professional reception and concierge services create welcoming environments that reflect positively on your brand, support staff productivity, and reassure visitors that they are in capable hands.
These services go beyond greetings; they provide consistency, reliability, and peace of mind.
Professional Image
A polished and welcoming reception strengthens your brand’s reputation, builds trust, and creates a positive first impression.
Guest Experience
Visitors feel valued and cared for with a professional reception, creating comfort and confidence from the moment they walk in.
Efficiency & Support
Smooth communication and reliable admin support help your staff stay focused on core responsibilities and improve overall productivity.
Trust & Reliability
Consistent, dependable front-of-house services ensure operations run seamlessly and give peace of mind to staff and visitors alike.
Trusted Across Sectors
Industries We
Serve
Every facility is different, and so are the needs of the people who use it. That’s why our services are tailored to fit a wide range of industries — from busy corporate offices and large industrial plants to schools, hospitals, retail spaces, and residential communities. Wherever we work, our focus is the same: keeping facilities safe, efficient, and welcoming.
Corporate & Commercial
Corporate & Commercial
We support offices, business parks, and commercial hubs with services that keep workspaces clean, safe, and efficient.
Industrial & Warehousing
Industrial & Warehousing
We help factories, warehouses, and logistics centres run smoothly with technical and soft services that improve safety and efficiency.
Healthcare & Aged Care
Healthcare & Aged Care
In hospitals, clinics, and aged care facilities, safety and hygiene are critical. Our services meet strict health and compliance requirements.
Education
Education
We provide a safe, clean, and supportive environment for schools, universities, and training centres.
Residential & Communities
Residential & Communities
We manage services for apartments, housing estates, and mixed-use communities, creating safe and comfortable living spaces.
Yes. We customize our services to meet the needs of each site, whether it’s a corporate office, residential community, or commercial facility, ensuring seamless front-of-house support.
Absolutely. All our staff are trained to deliver courteous, efficient service, with a focus on professionalism, communication, and representing your organization to the highest standard.
Yes. Alongside guest reception, we also manage calls, mail, and administrative tasks, and offer concierge assistance such as bookings and guest coordination.